Dynamic Customer Service Leadership Opportunity

4 days ago


Gold Coast, Queensland, Australia beBeeLeadership Full time $80,000 - $120,000
Job Title:

Customer Service Team Leader

About the Role:

This is a leadership position for an individual who excels in fast-paced environments and desires to develop their skills in customer service management.

The ideal candidate will possess exceptional leadership abilities and experience within the medical industry.

  • Daily supervision and management of the customer service team, including rostering duties.
  • Collaborative work within a multidisciplinary team to ensure effective operation of customer service systems and processes.
  • Point of escalation for the team regarding customer service inquiries, feedback, or complaints.
  • General management responsibilities, including performance management, identifying training needs, and assisting with recruitment activities.
Key Responsibilities:

- Daily management and supervision of our customer service/clerical team (including rostering)
- Collaborative work within a multi-disciplinary team to ensure effective operation of customer service systems and processes
- Point of escalation for the team in relation to customer service enquiries, feedback or complaints
- General management duties including performance management/disciplinary concerns, identifying training/development, and assisting with recruitment activities

What We Offer:

We invest in our employees through personalized development programs, ensuring they have the necessary tools to succeed. Our team strives to go above and beyond, creating a positive and inclusive work environment.

A competitive salary and allowance package are on offer, along with exclusive discounts on personal purchases and access to our Employee Assistance Program.

We foster a diverse and inclusive work environment where employees feel valued for their unique contributions. We prioritize Environmental, Social, and Governance considerations, promoting innovation and creativity while operating sustainably.



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