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Care2U Service Delivery Lead

2 weeks ago

Sydney, New South Wales, Australia CARE2U COMMUNITY SERVICES INC Full time
Job Description:

Care2U Community Services Inc is seeking an experienced Service Manager to oversee the delivery of high-quality support services to individuals with disabilities. As a key member of our team, you will play a critical role in ensuring compliance with NDIS standards and fostering a high-performance team.

Key Responsibilities:
  • Provide operational leadership and oversight of service delivery teams.
  • Coordinate and provide regular reports to Line manager.
  • Build and maintain strong relationships with key stakeholders, including NDIS participants, service providers, support coordinators, and community organisations.
  • Lead and support team members, including House Managers, ensuring high performance and quality service.
  • Conduct one-on-one coaching sessions and KPI reviews.
  • Ensure compliance with NDIS standards and Care2U policies and procedures.
  • Monitor and address service gaps, participant needs, and continuous improvement opportunities.
  • Identify and onboard new participants, understand participant needs and ensure a smooth transition into our services.
  • Participate in incident investigations and risk management within service delivery.
  • Ensure participants receive person-centred support aligned with their individual goals.

Requirements:
  • A relevant qualification in social work, management, or a health-related field.
  • At least 2 years of experience in service management or leadership roles in the healthcare or disability sector.
  • Strong knowledge of NDIS standards, compliance, service delivery, and participant funding models.
  • Excellent organisational skills with the ability to prioritise tasks, meet deadlines, take initiative, problem-solve, make decisions, work well under pressure, and seek guidance when appropriate.
  • Proven ability to lead teams, manage performance, and ensure quality service delivery.
  • Excellent communication and interpersonal skills, with the ability to collaborate with clients, families, and external professionals.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in Microsoft 365 applications.
  • Must be eligible to apply for or currently hold a Working With Children Check (WWCC).
  • Must hold or be willing to apply for an NDIS Worker Screening Clearance.
  • Must hold or be willing to apply for a National Police Clearance.
  • A valid driver's licence and willingness to travel as required.