Customer Complaints Resolutions Expert

Job RequirementsTo be successful in this role, you will need:Extensive experience in general insurance, legal, or dispute resolution.Strong analytical skills and sound decision-making ability.Excellent written and verbal communication, with the ability to explain complex concepts clearly.Proven expertise in negotiation, conciliation, and complaint...

The IDR Hardship Case Manager role in our Customer Resolutions team plays a vital part in investigating and resolving customer complaints. You will be responsible for managing hardship, collections, and credit reporting complaints within our Internal Dispute Resolution team.Your ResponsibilitiesEngage with customers to understand their concerns and...

Job Description:We are seeking a highly skilled Complaints Resolution Specialist to join our team at Comcare (Australian Government). As a key member of our Customer Experience branch, you will play a vital role in managing and resolving customer complaints in alignment with our values and policies.Main Responsibilities: Lead the triage and coordination of...

About the RoleThis is an opportunity to leverage your expertise in customer complaint resolution and hardship case management. As a specialist in this field, you will play a pivotal role in investigating and resolving customer complaints efficiently.You will work closely with various stakeholders across the bank, including internal teams and external...

Full-timeCompany DescriptionAs a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved.Job DescriptionThis role is for highly experienced senior dispute...

Our ExpectationsWe are looking for a skilled Insurance Dispute Specialist who can provide expert advice on dispute resolution, contribute to the development of policies and procedures, and maintain effective relationships with customers, stakeholders, and colleagues.The ideal candidate will have excellent communication and interpersonal skills, be able to...

We are seeking a dedicated Complaints Resolution Analyst to join our Customer Relations, Regulatory, and Transformation team.Your role will involve supporting the Australian complaints analysis process by conducting routine and ad-hoc analysis and gathering data for internal and external reporting needs.You will analyse complaint data to identify themes,...

Company OverviewThe Australian Financial Complaints Authority is a for-purpose organisation that provides a free service for individuals and small businesses, listening to and working with customers and their financial firms to find solutions to complaints.We are committed to fairness, high-quality service, and customer outcomes, driving change in the...

Job Summary:We are seeking a dedicated Internal Complaints Officer to join our team at Comcare (Australian Government). In this role, you will be responsible for managing and resolving internal complaints, ensuring that employees receive a fair and efficient outcome.Key Responsibilities:Manage and investigate internal complaints, identifying causes and...

About the Job at HESTA Super Fund">This is a challenging and rewarding role that requires strong analytical and problem-solving skills. As a Dispute Resolution Representative, you'll work closely with customers to resolve complaints and find solutions.">Key Responsibilities:">Your key responsibilities will include managing complaints, investigating issues,...

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country's #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and Australia's #1 digital mortgage brand, Lendi. Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give...

Role OverviewSupport the Operational Excellence function of the Telecommunications Industry Ombudsman by investigating, actioning, and responding to complaints from the community we serve and our members.As a Service and Escalated Complaints Specialist, you will identify gaps in our service, provide feedback to leaders on call quality and trends, and become...

Select how often (in days) to receive an alert:Divisional Customer Complaints Improvement ManagerDepartment: AR Customer Resolution Complaints ResolutionDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our...

The Operational Excellence Group at the Telecommunications Industry Ombudsman handles complaints that cannot be resolved by service providers. This role contributes to identifying and implementing improvements in the end-to-end complaints handling process.Key ResponsibilitiesThis position involves:Leading reviews and complaint case functions with a...

Role OverviewThis role plays a vital part in helping to investigate and find resolutions for customer complaints related to hardship and credit reporting. You will work closely with various stakeholders across the bank, AFCA, and other external organisations to deliver exceptional customer experiences.Key Performance IndicatorsSolve customer complaints in a...

About the RoleWe are seeking a dedicated Complaints Reporting & Analysis Specialist to join our Customer Relations, Regulatory, and Transformation team. This is a permanent role open to candidates based in various locations.In this position, you will support the Australian complaints analysis process by conducting routine and ad-hoc analysis and gathering...

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.Job DescriptionAre you a forward-thinking,...

Job Description:The Dispute Resolution Coordinator plays a critical role in managing and resolving customer disputes at Comcare (Australian Government). This position requires a highly skilled professional with excellent communication and problem-solving skills to resolve complex issues efficiently.Main Responsibilities:Receive and manage complaints from...

Your New OrganisationThis is an exciting opportunity to be part of a not-for-profit financial services organisation based in the CBD. This organisation prides itself on the level of independent support it provides to consumers and small businesses.Our MissionWe are passionate about finding solutions and currently looking for multiple Conflict Resolution...

Pexa is a leading company in Australia, and as a Customer Support Specialist, you will be part of their team that is driving innovation and growth in the industry. This role offers an exciting opportunity to make a real impact and contribute to the company's success.About The RoleYou will work closely with customers to understand their needs and provide...