Customer Complaint Resolution Expert

We're committed to building a workplace that reflects the diversity of the communities we serve.About the RoleThis is a key opportunity to join a dynamic team and make a meaningful contribution to the banking industry.As an IDR Hardship Case Manager in our Customer Resolutions, you'll play a crucial role in helping to investigate and find resolutions for...

Job Description:We are seeking a highly skilled Complaints Resolution Specialist to join our team at Comcare (Australian Government). As a key member of our Customer Experience branch, you will play a vital role in managing and resolving customer complaints in alignment with our values and policies.Main Responsibilities: Lead the triage and coordination of...

About the RoleThis is an opportunity to leverage your expertise in customer complaint resolution and hardship case management. As a specialist in this field, you will play a pivotal role in investigating and resolving customer complaints efficiently.You will work closely with various stakeholders across the bank, including internal teams and external...

Our ExpectationsWe are looking for a skilled Insurance Dispute Specialist who can provide expert advice on dispute resolution, contribute to the development of policies and procedures, and maintain effective relationships with customers, stakeholders, and colleagues.The ideal candidate will have excellent communication and interpersonal skills, be able to...

We are seeking a dedicated Complaints Resolution Analyst to join our Customer Relations, Regulatory, and Transformation team.Your role will involve supporting the Australian complaints analysis process by conducting routine and ad-hoc analysis and gathering data for internal and external reporting needs.You will analyse complaint data to identify themes,...

Job RequirementsTo be successful in this role, you will need:Extensive experience in general insurance, legal, or dispute resolution.Strong analytical skills and sound decision-making ability.Excellent written and verbal communication, with the ability to explain complex concepts clearly.Proven expertise in negotiation, conciliation, and complaint...

HESTA Super: A Great Place to WorkWe are proud to offer a diverse and inclusive work environment where employees can grow and thrive. As a Dispute Resolution Representative, you will be part of a team that is passionate about delivering exceptional customer service and resolving complaints in a fair and timely manner.Your Key Responsibilities Will Be:To...

Job Summary:We are seeking a dedicated Internal Complaints Officer to join our team at Comcare (Australian Government). In this role, you will be responsible for managing and resolving internal complaints, ensuring that employees receive a fair and efficient outcome.Key Responsibilities:Manage and investigate internal complaints, identifying causes and...

About the Job at HESTA Super Fund">This is a challenging and rewarding role that requires strong analytical and problem-solving skills. As a Dispute Resolution Representative, you'll work closely with customers to resolve complaints and find solutions.">Key Responsibilities:">Your key responsibilities will include managing complaints, investigating issues,...

Lendi Group is a market-leading digital platform business focused on transforming the home loan industry. It operates the country's #1 retail mortgage broker – the iconic Aussie Home Loans franchise – and Australia's #1 digital mortgage brand, Lendi. Together, with its national network of 1,300 brokers and 230 retail stores, the Lendi Group brands give...

Role OverviewSupport the Operational Excellence function of the Telecommunications Industry Ombudsman by investigating, actioning, and responding to complaints from the community we serve and our members.As a Service and Escalated Complaints Specialist, you will identify gaps in our service, provide feedback to leaders on call quality and trends, and become...

Select how often (in days) to receive an alert:Divisional Customer Complaints Improvement ManagerDepartment: AR Customer Resolution Complaints ResolutionDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our...

Role OverviewThis role plays a vital part in helping to investigate and find resolutions for customer complaints related to hardship and credit reporting. You will work closely with various stakeholders across the bank, AFCA, and other external organisations to deliver exceptional customer experiences.Key Performance IndicatorsSolve customer complaints in a...

The Operational Excellence Group at the Telecommunications Industry Ombudsman handles complaints that cannot be resolved by service providers. This role contributes to identifying and implementing improvements in the end-to-end complaints handling process.Key ResponsibilitiesThis position involves:Leading reviews and complaint case functions with a...

About the RoleWe are seeking a dedicated Complaints Reporting & Analysis Specialist to join our Customer Relations, Regulatory, and Transformation team. This is a permanent role open to candidates based in various locations.In this position, you will support the Australian complaints analysis process by conducting routine and ad-hoc analysis and gathering...

About the RoleWe are seeking a skilled Dispute Resolution Representative to join our team at HESTA Super. As a key member of our Member Care function, you will be responsible for ensuring the fair and timely resolution of complaints, in accordance with Fund and regulatory requirements.Key Responsibilities:Manage your own caseload of external dispute...

Dispute Resolution RepresentativeWe are looking for a highly skilled and experienced Dispute Resolution Representative to join our team at HESTA Super. In this role, you will be responsible for resolving complaints in a fair and timely manner, while adhering to Fund and regulatory requirements.Your Key Responsibilities Will Include:Managing a high-volume...

Job Description:The Dispute Resolution Coordinator plays a critical role in managing and resolving customer disputes at Comcare (Australian Government). This position requires a highly skilled professional with excellent communication and problem-solving skills to resolve complex issues efficiently.Main Responsibilities:Receive and manage complaints from...

Pexa is a leading company in Australia, and as a Customer Support Specialist, you will be part of their team that is driving innovation and growth in the industry. This role offers an exciting opportunity to make a real impact and contribute to the company's success.About The RoleYou will work closely with customers to understand their needs and provide...

Your New OrganisationThis is an exciting opportunity to be part of a not-for-profit financial services organisation based in the CBD. This organisation prides itself on the level of independent support it provides to consumers and small businesses.Our MissionWe are passionate about finding solutions and currently looking for multiple Conflict Resolution...