Service Delivery Manager

2 weeks ago

Melbourne, Victoria, Australia Programmed Full time

**About Us**

Programmed Facility Management is a leading provider of asset management, facilities maintenance, and project management services. As part of our team, you will become part of the Programmed family, where we encourage career development, support flexibility, and care about your personal wellbeing and safety.

The Role

We are currently seeking a highly energetic and focused Service Delivery Manager to join our Water team in Melbourne. As a key member of our team, you will report directly to the Services Manager and be responsible for the delivery of all operational and maintenance services.

As the Service Delivery Manager, you will lead a team of planners, supervisors, engineers, and trade workers to deliver high-quality services productively, on time, and safely. Your strategic role will involve implementing significant and complex service improvements across a large geographical footprint, developing and implementing processes to achieve business-wide improvements to cost and delivery, and creating a culture that encourages employee development and progression.

Key Responsibilities

  • Implementing significant and complex service improvements across a large geographical footprint
  • Development and implementation of processes focused on achieving business-wide improvements to cost and delivery of administrative processes and client/internal services
  • Create a culture and a learning environment where employees are proactively encouraged to develop and progress
  • Actively develop strong working relationships with internal and external stakeholders
  • Oversee the timely resolution of any operational issues
  • Manage customer expectations through frequent, accurate, and timely updates
  • Act and communicate with integrity in all client dealings, ensuring that all promises made can be and are delivered meeting clients expectations
  • Ensures the delivery of operational excellence to maximize customer satisfaction and provide an avenue to promote Programmed and opportunities to win additional work

Requirements

  • Engineering or Trade qualifications
  • Demonstrated experience in setting and delivering on short, mid, and long-term strategic objectives
  • Change Management and Process improvement experience
  • Experience in Leadership capacity - particularly large self-performing teams
  • A 'can do' attitude
  • Strong written and verbal skills, demonstrated ability to multi-task through use of multiple systems tools and processes
  • Ability to think laterally, not fall into group think or this can't be done attitudes

If you have the energy, attitude, experience, and desire to be a part of this exciting opportunity, we encourage you to apply.

Employee Benefits

  • Great remuneration, awesome team, wellbeing initiative
  • Long-term career potential
  • Paid parental leave and great discounts with selected retailers
  • An Employee Assistance Program, which incorporates a tailored wellbeing initiative

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