Branch Member Consultant

3 weeks ago

Bankstown, Australia HCF - Member Growth Full time
{"title": "About the Role", "content": "

About the Role

As a Branch Member Consultant at HCF, you\u2019ll be the face of Australia\u2019s largest Not-For-Profit Health Fund. Your personal touch will help guide our members in making informed healthcare choices.

This Full-time position is based in our HCF Bankstown Branch.

Responsibilities

  • Embrace face-to-face and telephone needs-based selling, highlighting our diverse range of health, life, and other insurance products. This may also include opportunities to broaden your business development skills outside of the HCF branch and in your local community.
  • Ensure resolutions to our members\u2019 problems that go beyond expectations.
  • Maintain the accuracy of our membership information in accordance with organisational policies and procedures.

About you

  • Possess a keen drive to make a difference in members\u2019 lives, with experience in needs-based selling being highly desirable.
  • Proven background in customer service environments, with the ability to build rapport quickly and confidently.
  • Quick to grasp complex computer systems.
  • Thrives in a collaborative team environment.
  • Adaptable to evolving work practices and needs.

Culture & Benefits

Purpose-Driven Passion - We are united by a common purpose \u2013 to make healthcare affordable, understandable, high quality and member-centric.

Wellness and Work-Life Balance \u2013 We\u2019ll equip you with the necessary skills and tools to support your personal well-being journey, ensuring you perform at your best. Our offerings include:

  • 50% subsidy on HCF Hospital and/or Extras Cover.
  • 18 Weeks of Parental Leave for all new parents
  • Mental Health & Wellbeing Programs, including workshops, fitness classes, flu vaccinations, skin checks and more
  • Discounts on HCF\u2019s entire suite of products, including Life, Pet and Travel Insurance, as well as Fitness First gyms and on our Eyecare products.

Collaboration and Inclusivity \u2013 We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status.

Continuous Learning and Growth - We believe in lifelong learning. Our organization provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage growth and curiosity.

Next Steps

If you require any adjustments to assist you in making your application or throughout the recruitment or onboarding process, please reach out to Talent Acquisition \u2013 vacancy@hcf.com.au to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

"}

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