Guest Services Team Lead

5 days ago


Brisbane, Queensland, Australia Mater Health Services Full time
About the Position

Mater Health Services requires a dedicated individual to lead our Guest Services team as a Guest Services Coordinator.

The ideal candidate will possess excellent leadership skills, experience in managing and leading a team, preferably in healthcare or hotel management, and a proven ability to balance conflicting demands efficiently within tight timeframes.

We are looking for someone who can ensure that all functions within their responsible services achieve standards and meet key performance indicators.

The position offers a competitive salary package, access to leading education and professional development, and a range of benefits to support your career growth and wellbeing.

  • Demonstrate proven experience in managing and leading a team, ideally with Healthcare/Aged Care or Hotel management experience in housekeeping or cleaning.
  • High-level ability to balance conflicting demands efficiently within tight timeframes, demonstrating excellent time management and prioritisation skills.
  • Sound experience in change management with the ability to lead and implement change in line with best practice change processes, adapting to evolving requirements as necessary.
  • Experience in budget management of labour and non-labour costs and experience in identifying opportunities for improved financial performance.
  • Ability to ensure that all functions within their responsible services achieve standards and meet key performance indicators.


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