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Customer Service Technical Officer

2 months ago

Broadmeadows, Victoria, Australia Hume City Council Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Technical Officer to join our team at Hume City Council. As a key member of our Assets team, you will be responsible for delivering exceptional customer service and technical support in various Traffic Engineering areas.

Key Responsibilities
  • Provide efficient and effective customer service, managing complaints, enquiries, and requests related to Traffic Engineering services.
  • Manage complaints, enquiries, and requests related to Traffic services, including assistance to other Assets teams when required.
  • Provide accurate, timely, and courteous information and assistance to customers.
  • Deliver a proactive approach to resolving customer interactions through effective questioning, negotiation, and conflict management.
  • Provide administrative and technical support to Traffic Engineering services, including but not limited to:
  • Traffic, parking, and Councillor Enquiry investigations, assessment, and issuing of permits
  • Community and stakeholder engagement of projects
  • Local Area Traffic Management Studies
  • Town Planning traffic impact assessment of developments
  • Traffic Management Plan and Heavy Vehicle assessment and issuing of permits
  • Procurement of services and equipment
  • Traffic survey information
  • Maintaining data registers and documents
Requirements
  • A relevant recognised qualification in Administration, Customer Service, or related field is desirable. Alternatively, a lesser formal qualification with relevant engineering administration and customer service experience.
  • Current Victorian driver's license
About Hume City Council

Hume City Council is a leader in local government, committed to creating an inclusive and collaborative work environment guided by our values:

  • We're better, every day: We give things a go and value progress over perfection.
  • We're in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
  • We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
  • All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment. A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.