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Client Experience Manager

2 weeks ago


Brisbane, Queensland, Australia Global Payments Inc. Full time

At Global Payments Inc., we're dedicated to delivering exceptional client experiences that drive long-term relationships. As a Client Advocate, you'll be instrumental in identifying growth opportunities and collaborating with clients to achieve their goals.

About the Role:

  • We're seeking a passionate and enthusiastic individual to join our team in Brisbane.
  • You will proactively maintain long-term client relations, ensuring an exceptional client experience and longevity of our relationships.
  • Your key areas of responsibility will include actively seeking opportunities to enhance customer satisfaction, engagement, and retention; monitoring client satisfaction levels and addressing any issues or concerns promptly; gaining in-depth knowledge of our products and services, offering expert guidance on their optimal use; gathering and analysing customer feedback and data to generate insights for improving products and services; identifying growth opportunities and collaborating with clients to create strategies that help them achieve their goals; proactively managing pricing reviews to ensure client satisfaction and business alignment; working closely with cross-functional teams to resolve customer issues and concerns efficiently; leveraging CRM tools to effectively manage and support client accounts; providing support via phone, email, and IM, ensuring ongoing client satisfaction and relationship management.