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Boutique Operations Manager

2 months ago

Sydney, New South Wales, Australia UMENCO Full time

Brand Overview

UMENCO is a leading luxury womenswear brand in the Australian fashion landscape, renowned for its high-end, fashion-forward pieces that balance contemporary design with timeless construction.

Role Summary

We are seeking an experienced Boutique Manager to join our team and lead our boutique operations to deliver exceptional customer service and commercial objectives.

Key Responsibilities

  • Oversee all aspects of boutique operations, including people leadership, commercial performance, visual merchandising, and retail operations.
  • Lead a team to create a supportive and motivating environment that enhances store performance.
  • Deliver exceptional customer service, fostering a positive, energetic, and supportive atmosphere.
  • Cultivate a loyal VIP customer base and provide expert styling and product advice to clients and team members.
  • Manage stock, reporting, and staff training and recruitment.

Requirements

To be successful in this role, you will have:

  • At least 5 years of experience in a ready-to-wear retail environment.
  • Exceptional customer service skills and a proven track record of meeting KPIs and sales targets.
  • A passion for your fashion retail career, with a proactive, results-driven approach.
  • Excellent organisational, delegation, and problem-solving abilities.

What We Offer

As a Boutique Manager at UMENCO, you will have the opportunity to work with a leading luxury brand, develop your skills and expertise, and be part of a dynamic team that is passionate about delivering exceptional customer experiences.