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Regional Business Growth Manager
2 weeks ago
Role: Regional Sales & Operations Manager, NSW
">Liverpool, AU
Responsibilities
- Direct Reports and Leadership: Provide leadership, coaching, and development of employees (including contractors and outsourced services).
- Clear Expectations and Accountability: Establish a structured framework that empowers all direct reports to execute business initiatives, drive sales, achieve KPIs, and pursue continuous learning.
- Onboarding, Upskilling, and Continuous Development: Collaborate with the Training Team to oversee hiring, onboarding, and ongoing training of CCOs and Clinicians.
- Drive Business Growth and Clinical Excellence: Implement sales strategies across the region focusing on business growth and clinical excellence.
- Analytics, Systems, and ATRT Adoption: Promote understanding of sales funnels and ATRT models analyzing performance data to identify opportunities and challenges.
- Opportunity Creation: Analyze local market trends to identify risks and opportunities for business growth.
- Market Share: Work to increase regional market share through GP engagement and marketing activities.
- Operational Management: Ensure staffing levels meet client demands to optimize productivity.
- Client Experience: Maintain high standards in clinic presentation, customer service, and clinical practices.
- Business Process Improvement: Support compliance and process improvements to enhance revenue and resource utilization.
- Human Resource Management: Address staff concerns promptly involving HR when necessary.
- Sales Reporting and Forecasting: Use reports to assess results and develop actions to exceed KPIs.
- Compliance and Governance: Ensure adherence to all relevant standards and regulations.
- Tertiary qualification or undergraduate degree in science, business/commerce, or economics.
- Audiology or Audiometry qualifications highly desirable.
- Minimum 5 years of leadership experience in retail or audiology.
- Proven leadership skills with success in motivating and developing teams.
- Experience in delivering exceptional customer service.
- Experience leading geographically dispersed teams.
- Strong sales planning execution and management experience within a defined territory.
- Financial literacy including key retail performance metrics.
- Commercially minded with experience supporting company initiatives.
- Ability to work flexible hours and travel valid Australian driver's license required.
- Competitive remuneration package + Super + sales incentives.
- Travel allowance.
- Novated leasing.
- EAP.
- Access to My Rewards program.
The Audika Group is a leading hearing care retailer with over 3,500 clinics across 25 markets.
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