User-Centered Design Professional

2 days ago


Adelaide, South Australia DFP Recruitment Full time

User-Centered Design Professional Wanted:

We are seeking a highly skilled User-Centered Design Professional - Federal Agency to join our team and make a real impact on the lives of participants. As a key driver of the Participant Service Improvement Plan and the Participant Service Charter, you will work closely with stakeholders and users to gather input and ideas and to facilitate design-thinking sessions and testing future experiences.

Responsibilities will include leading research to contribute to agency understanding, conducting qualitative and quantitative research, documenting current service states and identifying participant and staff experiences, managing process design improvements, advocating for participants and stakeholders, and overseeing end-to-end service experiences to ensure consistency across touchpoints.

Key skills and qualifications include human-centered design expertise, user research skills, proficiency in creating user personas and journey maps, strong understanding of design thinking methodologies and approaches, and experience in usability testing to validate service design concepts and products.


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