Design Specialist

4 days ago


Adelaide, South Australia DFP Recruitment Full time

Design Specialist Opportunity:

We are seeking a talented Design Specialist - Scheme Service Improvements to join our team and make a significant contribution to the development of quality participant outcomes and enhanced experiences. This role offers the opportunity to work closely with stakeholders and users to gather input and ideas and to facilitate design-thinking sessions and testing future experiences.

As a Design Specialist, your responsibilities will include leading research to contribute to agency understanding, conducting qualitative and quantitative research, documenting current service states and identifying participant and staff experiences, managing process design improvements, advocating for participants and stakeholders, and ensuring consistency across touchpoints.

Key requirements include human-centered design expertise, user research skills, proficiency in creating user personas and journey maps, strong understanding of design thinking methodologies and approaches, and experience in usability testing to validate service design concepts and products.



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