Admissions/Intake Coordinator

MannaCare is seeking a highly organized and detail-oriented individual to join our Community Team as an Admissions/Intake Coordinator. In this role, you will play a vital part in the smooth administration of new client intakes for our Commonwealth Home Support Program (CHSP) funding stream.

• Manage new client inbound and outbound communications to ensure timely and effective responses to inquiries and referrals.
• Plan and coordinate appointments and home presentations within the admissions program to ensure seamless client onboarding.
• Provide exceptional customer service to potential new clients, aiming to meet their needs efficiently and effectively, and provide the best possible care and support service.
• Enter client information into the client management system to ensure accurate and up-to-date records.
• Complete initial assessments and care plans to inform case managers and ensure client needs are met.
• Manage vital database record keeping and follow up with clients and case managers to ensure services are delivered in line with our service standards.
• Work alongside different departments to respond to client referrals and inquiries, and identify appropriate internal or external programs and services to provide referral pathways for clients and their families.
• Develop and maintain positive stakeholder relationships and engagement, and build networks to promote and market MannaCare's brand.

• Experience within an aged care environment, with knowledge of the Community Home Support Program (CHSP) funding stream.
• Demonstrated understanding of sales principles and practices.
• Experience with data entry, referral management, portals, and other referral media.
• Strong Microsoft Office skills, with the ability to learn and adapt to a variety of client management systems.
• Ability to communicate effectively with a range of people, including older people, staff, families, and particularly concerning the care of consumers.
• Outstanding time management skills, with an established caseload.
• Self-motivated, with the ability to work unsupervised and as part of a team.
• Current NDIS Worker Screening Check.
• Current Driver's License and comprehensively insured and registered vehicle.

• Competitive rate of pay, including salary packaging options and reimbursement of travel expenses.
• We offer flexible working arrangements, free on-site parking, close proximity to public transport and shopping centres.
• Employee Assistance Program.
• Ongoing training and professional development.
• Collaborative and positive working culture, including regular team meetings.