Federal Courts Technical Services Position

4 days ago


Sydney, New South Wales, Australia beBeeTechnical Full time $84,228 - $91,809
ICT Support Specialist - Federal Courts

The role of ICT Support Specialist is responsible for delivering quality technical services to the judiciary and staff of the Federal Court of Australia, Federal Circuit and Family Court of Australia, and National Native Title Tribunal.

Clients include judges, registrars, members, registry staff, and external users of eApplications.

Duties and Responsibilities

  • Provide technical support via phone, remotely, and in-person to resolve client issues efficiently.
  • Manage incidents, service requests, and problems using an IT Service Management tool.
  • Develop knowledge base articles for use by judges, court staff, and within IT to enhance technical knowledge sharing.
  • Support clients working in a Microsoft environment on Windows 10 using M365 suite.
  • Deploy hardware, software, and approved equipment to ensure smooth operations.

Key Skills and Qualifications

  • Able to work effectively in a geographically dispersed team with excellent communication skills.
  • Knowledge and experience supporting clients, both remotely and in-person.
  • Understanding of IT security fundamentals and adherence to processes and policies.
  • Proven analytical and problem-solving skills with ability to work autonomously and as part of a team.

Competency Requirements

  • Experience with IT best practice based on ITIL and use of an ITSM tool like Ivanti Service Manager.
  • Knowledge and ability to support Microsoft Environment, M365 Administration, Networking troubleshooting, and other technologies listed.


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