Cloud Infrastructure Crisis Manager

4 days ago


Sydney, New South Wales, Australia Microsoft Full time

Company Overview

At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our Microsoft Cloud Infrastructure and Operations team is at the forefront of this mission, designing, building, and operating our global datacenters to deliver critical infrastructure for 200+ online businesses.

About the Role

We're seeking a highly skilled Cloud Infrastructure Crisis Manager to join our team. As a key member of our crisis management team, you'll leverage advanced technical expertise to coordinate multiple work streams and resources in highly complex crisis situations. Your diagnostic expertise will drive mitigation plans and resolve crises by engaging necessary teams and escalating to appropriate stakeholders.

Key Responsibilities:

  • Respond to incidents during regular on-call rotations, identifying the level of impact, troubleshooting, making difficult decisions based on business impact, and deploying fixes to resolve root causes.
  • Drive post-mortems and share insights related to highly complex incidents and their resolution through postmortem reports and regular review meetings.
  • Maintain end-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.
  • Stay up-to-date with the latest technology landscape, leveraging industry norms and deep understanding to drive the adoption of innovative solutions.

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, or related field AND 5 years technical experience in critical environments, network engineering, service engineering, or systems engineering.
  • OR equivalent experience.
  • 5+ years technical experience working within Data Center Operations or distributed systems.
  • Management Information Systems (MIS), or other industry or product specific Engineering Certifications.

Estimated Salary: $140,000 - $170,000 per year

Benefits:

  • Industry leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.


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