Customer Service Director

2 months ago


Osborne Park, Australia Parkroyal Pty Ltd ta City Carpet Cleaners Full time

Parkroyal Pty Ltd t/a City Carpet Cleaners is seeking a Customer Service Director to join its management team.

Key Responsibilities:

  • Leadership Role: Work with the management team to ensure the effective and efficient management and operation of services to customers.
  • Relationship Building: Develop and maintain relationships with key stakeholders, including private and business clients, at an arm's length.
  • Policies and Procedures: Develop, implement and administer effective customer service policies, procedures and guidelines.
  • Team Management: Lead, manage and develop customer service staff to respond to customers' needs.
  • Complaint Resolution: Assist with resolving customer complaints and ensuring that customers are provided with accurate information.
  • Risk Management: Establish and implement a risk management system.
  • Induction and Feedback: Assist with the induction of employees/subcontractors and seek feedback from customers to improve services.

Requirements: A relevant AQF diploma level qualification and demonstrated relevant experience of at least 1 year.



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