Financial Operations Specialist

2 hours ago

Australia beBeeCustomerService Full time $60,000 - $80,000

Job Overview

We are seeking a Financial Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing support to clients on all issues relating to the international payment process.

Key Responsibilities:

  • Be the first point of contact on all issues relating to the international payment process.
  • Deliver unparalleled customer service to clients and internal stakeholders via telephone and email.
  • Manage high call and email volumes, and deliver outcomes within restrictive timeframes.
  • Interact with new and existing clients on inbound/outbound calls/emails.
  • Evaluate and resolve client inquiries in a timely manner.
  • Communicate effectively with internal departments when required i.e. Compliance.
Requirements
  • HSC with further education/relevant customer service experience.
  • Previous customer service experience, preferably in a high call volume environment.
  • Computer skills, including using email and phone systems.
  • Strong attention to detail and ability to perform multiple tasks.
  • Ability to understand complex products and to handle objections.
  • Ability to be flexible and work in a busy environment.
  • Excellent interpersonal and communication skills.
  • Commitment to providing outstanding customer service.
About Us

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others.

We offer a wide range of learning and career development opportunities to help every employee build their capacity and career.

Benefits

We recognise a job well done. Employees are encouraged to celebrate their peers' effort, technical expertise, or support through a range of global and regional channels and awards.

We offer a range of fantastic benefits, including primary and secondary gender-neutral carer parental leave, birthday leave, and work-life balance.

At [Company Name], we are committed to fostering a diverse, inclusive, and accessible workplace where we value, respect, and encourage our people to be their authentic selves.

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