IT Support Specialist
4 weeks ago
About the Role:
We are seeking a skilled IT Support Analyst to join our team at Hastings Deering (Australia) Ltd in Rockhampton, QLD. As a key member of our IT department, you will provide high-quality technical support services to our users, ensuring seamless operations and excellent customer satisfaction.
Key Responsibilities:
- Provide timely and effective technical support for hardware, software, and network issues, both on-site and remotely.
- Diagnose and resolve complex technical problems, escalating to higher-level support when necessary.
- Maintain and support desktop, laptop, printers, and mobile devices, ensuring smooth operations for all end-users.
- Manage and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction.
- Assist with the installation, configuration, and ongoing usability of system hardware and software.
- Provide remote and on-site technical assistance and training to end-users as required.
- Document processes, issues, and solutions clearly and accurately for future reference.
- Collaborate with IT teams and other departments to implement new technologies and system improvements.
What We Offer:
- A competitive remuneration package and annual salary reviews.
- A supportive, diverse, and inclusive team spread across Australia and internationally.
- Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
- Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
- Employee discounts, rewards, and incentive programs.
- Paid parental leave options
- Salary continuance insurance
About You:
The successful applicant will possess a degree or certification in Information Technology, Computer Science, or a related field, with a minimum of 2 years of experience in IT support or a similar role. You will have excellent communication and interpersonal skills, strong analytical and problem-solving abilities, and the ability to manage multiple tasks and projects simultaneously.
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