
Lead Morning Coach
4 days ago
We are introducing a pivotal position to guarantee seamless communication, uphold elite coaching standards, and provide support for both our members and coaching team across all sessions.
This role is focused on morning shifts, with a minimum of 26 - 28 hours per week (approximately 4 shifts).
Applicants must also be available to work during peak periods.
Main ResponsibilitiesCoaching Expectations- Deliver coaching excellence across all sessions, upholding the highest standards.
- Serve as the on-floor coaching leader for each shift, ensuring consistency and high-energy delivery.
- Support casual coaches with updated session briefs and coaching guidance.
- Prepare, review, and deliver daily sessions with attention to detail.
- Integrate campaign messaging into Cool Downs effectively.
- Foster exceptional post-session member experience through social media uploads (stories, wins, etc.).
- Maintain studio cleanliness and adhere to maintenance protocols.
- Immediately report and flag any equipment or studio issues.
- Welcome and support new members, visitors, and triallers for a smooth onboarding experience.
- Manage and update member profiles (injuries, health updates, personal notes).
- Action and track coaching notes and flow notes.
- Communicate daily with the opposite shift Lead Coach for continuity and member handovers.
- Identify and request studio or equipment repairs as needed.
- Monitor member engagement: milestones, birthdays, check-ins, and retention trends.
- Stay informed and engaged in current and upcoming studio campaigns.
- Contribute to lead nurturing and membership sales processes.
- Participate actively in leadership and team meetings.
- Collaborate in campaign planning and business development discussions.
- Support initiatives during peak periods.
- Assist with creating and editing educational coaching videos.
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