Commercial Banking Relationship Manager

5 days ago


Perth, Western Australia Australia and New Zealand Banking Group Limited Full time

Company Overview

Australia and New Zealand Banking Group Limited is a leading financial institution that prioritizes relationships with its customers. Our approach to commercial banking focuses on providing tailored support to help businesses thrive.

About the Role

In this position, you will work closely with a supportive Relationship Manager to build trusted relationships with small and medium-sized enterprise owners. You will play a key role in driving growth through acquisition, increasing share of wallet, and referrals. With access to robust systems and technologies, you will have valuable insights to inform your decisions.

Key Responsibilities

  • Develop and maintain a deep understanding of customers' businesses and financial needs
  • Apply a customer-centric approach to support customers' business needs with suitable products and services
  • Provide solutions for account maintenance and customer needs
  • Maintain a well-managed portfolio compliant with all relevant policies and procedures
  • Control workflows across all compliance and customer fulfillment processes
  • Collaborate with product partners and other stakeholders to fulfill customer needs

Requirements

  • Prior experience in a commercial banking frontline role and commercial lending
  • Ability to manage strong customer relationships by handling service queries and solving minor issues
  • Strong communication skills to assist customers effectively
  • Attention to detail when reviewing agreements and contracts
  • Ability to assess customers' ability to fulfill their credit obligations, considering both qualitative and quantitative factors (the 5Cs of credit)
  • Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications
  • Familiarity with risk management concepts, particularly in credit risk, risk, and market risk
  • Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti-money laundering)

Benefits

We offer a range of benefits, including flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services from ANZ. We value diversity and welcome applications from everyone.



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