Claims Resolution Specialist

2 days ago

NewcastleMaitland, Australia beBeeCompensation Full time $60,000 - $80,000
Compensation Professional

A fulfilling career awaits you in the field of claims management.


We are seeking an experienced and passionate professional to join our team as a Claims Officer. In this role, you will play a vital part in supporting individuals on their recovery journey after a motor vehicle accident. You will be responsible for guiding eligible claimants through the common law compensation process, ensuring that all criteria are met and documentation is completed within the required timeframe.


Responsibilities
  • Deliver high-quality customer service that makes a meaningful impact on people's lives.
  • Navigate complex challenges with expertise and professionalism.
  • Guide customers through each step of their recovery journey with empathy and understanding.
  • Thrive in a collaborative and dynamic work environment.
  • Manage end-to-end claims with the support and mentorship of experienced leaders.

Requirements
  • Experience in insurance claims or allied health is highly regarded.
  • A strong customer-first mindset and genuine desire to help others.
  • Resilience and composure to support people during vulnerable moments.
  • Confidence in decision-making and ownership of outcomes.
  • Excellent active listening skills and ability to guide customers with clarity and care.
  • Solid computer literacy and adaptability to new systems and technologies.

Benefits

As a valued member of our team, you will enjoy a range of benefits designed to support your well-being and career growth.

  • Hybrid working arrangements for enhanced work-life balance.
  • Access to holistic wellbeing coaching, nutritional guidance, confidential counselling, financial, and legal advice.
  • Flexible leave options for all new parents, including paid super.
  • Voluntary super contributions and company matching.
  • Income protection insurance and reimbursed death and total permanent disability insurance premiums.
  • A range of discounts on insurance products, car hire, hotels, goods, and services.

About Us

At our organisation, we value diversity and inclusion. We believe that everyone has a unique perspective and contribution to make. Our inclusive workplace culture promotes mutual respect, understanding, and opportunity for growth.


How to Apply

To submit your application, click apply and follow the step-by-step process. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.

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