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Travel Claims Consultant

2 months ago

Melbourne, Victoria, Australia Gallagher Bassett Full time
About the Role

We are seeking a highly skilled Travel Claims Consultant to join our team at Gallagher Bassett. As a key member of our team, you will be responsible for providing a cost-effective, professional, and customer-focused general insurance claims service relating to the processing of Travel Claims.

You will play a crucial role in providing the highest level of customer service and claims advice to Commonwealth Government Agencies in the management of Travel vehicle claims for an interesting and unique portfolio and client.

Key Responsibilities
  • Undertake end-to-end claims management of an interesting and unique portfolio of Motor Vehicle claims for an established client contract
  • Provide a high-level customer service to all internal and external partners
  • Assess travel insurance claims with the application of policy wording and guidelines
  • Raise payments and settle claims with client service instructions, company guidelines, and delegated authority
  • Resolve complaints in accordance with company guidelines
  • Find opportunities for process improvement and recognize potential fraud/recovery indicators for claims where applicable
  • Ensure attention to detail with data integrity which directly correlates to GB's fee invoicing and the reconciliation of client bank accounts
About You

We are interested in hearing from people who possess:

  • Australian Citizenship (Essential - our successful candidate must undergo Commonwealth Security Clearance which required Australian Citizenship)
  • Travel claims handling or general claims management experience
  • Passion and drive to take ownership of your own portfolio of claims
  • Outstanding attention to detail, organizational, and time management skills
  • Excellent interpersonal, spoken, and written communication skills
What We Can Offer
  • Attractive remuneration packaging & flexible work arrangements including Work from Home
  • Paid Parental Leave
  • Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible, and inclusive working environment which is built around great team support and rewarding opportunities;
  • Exciting career – as our Company grows, so do the opportunities for our people;
  • Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
  • Service recognition awards; and employee assistance program for yourself and immediate family members.
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs
  • Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)
  • Reproductive leave