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Senior Partner Success Manager

2 months ago

Brisbane, Queensland, Australia Plusgrade Inc. Full time
About the Role

We are seeking a seasoned Senior Partner Success Manager to join our team at Plusgrade Inc. This is a key market-facing role that requires a tenured, ambitious, and results-oriented individual to manage a portfolio of airline Partners.

The ideal candidate has a background in the travel industry, preferably in airline-related account management, with a proven track record of high performance. They should possess exceptional interpersonal skills to foster meaningful relationships with executive management and drive growth in our current customer portfolio.

Key Responsibilities
  • Results Focused: Exceeding goals on a daily basis
  • Partner Advocate: Developing a deep understanding of the airline industry, customer business, and priorities
  • Insight Driven and Solution-Oriented: Leveraging analytical skills to drive new opportunities
  • Relationship Builder: Maintaining existing account relationships and expanding relationships to additional business groups
  • Trusted Advisor: Understanding customer interests and business priorities
  • Effective Communicator: Articulating partner performance and priorities
  • Product Ambassador: Understanding Plusgrade solutions and developing joint action plans
  • Influencer: Driving business priorities through persuasion and negotiation
Requirements
  • 4-6 years of experience managing complex clients in the airline or travel industry
  • Proven experience in cultivating and nurturing relationships with executive management
  • Ability to navigate complex organizational structures and communicate strategic initiatives
  • Track record of influencing key stakeholders and driving alignment across diverse teams
  • Strong leadership presence and ability to inspire confidence and trust
  • Proven ability to cross-sell and up-sell new opportunities to clients
  • Excellent communication and presentation skills
  • Comfortable participating in technical conversations
  • Exceptional computer skills, including MS Office Suite and Google Suite
  • Ability to travel up to 30%
About Us

Plusgrade Inc. is an equal-opportunity employer committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law.

We believe in diversity and inclusivity, and our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally.