Chief Network Operations Specialist

1 day ago

Australia beBeeNetwork Full time $90,000 - $120,000
Job Role Summary:

The NOC Engineer plays a crucial role in ensuring network services reliability, stability, and performance.

This position involves monitoring networks, responding to incidents, and optimizing overall network efficiency.

Main Responsibilities:

  • Monitoring network infrastructure and services continuously for performance, availability, and stability.
  • Responding promptly to alerts, assessing the severity of events, and taking appropriate actions to address issues.
  • Troubleshooting and resolving network-related incidents and customer faults within agreed service level agreements.
  • Escalating unresolved or critical incidents to higher-level support teams as required.
  • Maintaining clear and effective communication with stakeholders and customers regarding incident updates and resolutions.
  • Providing accurate updates in the incident tracking tool.
  • Collaborating with relevant teams to reduce the likelihood of incidents reoccurring.
  • Assisting with network maintenance, upgrades, impact analysis, and other planned changes to minimize operational impact.
  • Adhering to change control procedures, ensuring risks are assessed and properly mitigated before implementation.
  • Maintaining and updating documentation related to operational processes, incident resolution, and troubleshooting methods.
  • Contributing to building a centralized knowledge base to enhance team efficiency and collaboration.
Requirements:

To be successful in this role, you will need:

  • A strong understanding of network operations, including monitoring, troubleshooting, and performance optimization.
  • Excellent problem-solving and analytical skills to address operational challenges.
  • Ability to respond effectively to network incidents and implement sustainable solutions.
  • Strong written and communication skills, with the ability to present technical information clearly to different audiences.
  • Ability to work in a dynamic, challenging environment and prioritize tasks effectively.
  • Capability to use Visio, MS Office tools.
  • Ability to develop & maintain strong interpersonal working relationships.
  • Thoroughness and a strong attention to detail.
Benefits:

We offer:

  • Flexible hybrid way of working (from home and office).
  • 'Stay Connected Mobile' – Access to a free mobile plan.
  • 'Stay Connected NBN' – Access to a free NBN 100 plan.
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.
  • Access to TPG Learning Hub platform and internal development opportunities.
  • Access to Corporate Partner Discounts.

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