Patient Safety Advocate and Quality Improvement Specialist
17 hours ago
Job Overview
\Mt. Private Hospital, a leading private provider of cardiology and cardiac surgery in Western Australia, is seeking an experienced Patient Safety Advocate and Quality Improvement Specialist to join our Quality & Risk Team.
\This role is accountable for end-to-end coordination of patient-related feedback and complaints, ensuring that we maintain the highest standards of patient safety, accreditation, and regulatory compliance.
\Key Responsibilities:
\- \
- Reviewing, investigating, and responding to patient complaints and feedback\
- Recommending actions to support implementation of quality improvement initiatives, projects, and activities\
- Collaborating with internal stakeholders to promote risk management and quality improvement programs\
- Participating in all accreditation processes and maintaining accreditation standards\
- Contributing to clinical data collection, analysis, and presentation\
- Coordinating case review investigations and ensuring timely resolution of patient concerns\\[
- Staying up-to-date with national safety and quality healthcare standards (NSQHS) and licensing regulations\\[
- Developing and implementing effective quality improvement strategies to enhance patient experience and outcomes\\[
- Working collaboratively with multidisciplinary teams to achieve quality goals and objectives\\[
- Fostering open communication with patients, families, and healthcare professionals to ensure seamless care delivery\\[
- Continuously evaluating and improving quality improvement processes and procedures\\[
- Conducting root cause analyses to identify areas for improvement and developing corrective action plans\\[
- Providing education and training to staff on quality improvement principles and best practices\\[
- Identifying opportunities for process improvements and implementing changes to enhance efficiency and effectiveness\\[
- Managing quality metrics and reporting progress to senior leadership\\[
- Ensuring compliance with relevant laws, regulations, and industry standards\\[
- Engaging with external partners and stakeholders to advance quality improvement initiatives\\[
- Staying current with emerging trends, research, and innovations in quality improvement and patient safety\\[
- Other duties as assigned by senior management\
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