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Retail Store Operations Specialist

2 weeks ago

Wollongong City Council, Australia beBeeManagement Full time $65,000 - $70,000
Food Truck Operations Manager

We are seeking a highly motivated and experienced Food Truck Operations Manager to oversee daily food truck operations in Wollongong, AU.

Key Responsibilities:
  • Oversight of daily food truck operations including opening/closing, rostering, stock management, and quality control.
  • Leadership: Training, coaching, and motivating FOH and BOH crew to deliver exceptional service and maintain high team morale.
  • Customer Service: Handling customer interactions, resolving issues with professionalism, and ensuring every customer leaves satisfied.
  • Maintaining Standards: Ensuring all health, hygiene, and food safety standards are consistently met.
  • Sales and KPIs: Monitoring sales, tracking key performance indicators, managing costs, and contributing to the growth of the truck's profitability.
  • Reporting: Collaborating with head office on ordering, inventory reporting, staffing, and operational updates.
Requirements:
  • Proven experience in hospitality or QSR management (food truck, café, or fast food ideal).
  • A confident leader who excels at bringing teams together and achieving results.
  • The ability to remain calm and organized under pressure, juggling multiple tasks with ease.
  • Strong communication, initiative, and problem-solving skills.
  • Flexibility to work evenings and weekends on a rotating roster.