Customer Experience Analyst
2 days ago
We are seeking an experienced analyst to play a key role in supporting the delivery of new offers and benefits.
About the Role- Analyse current processes and identify areas for enhancement to drive business growth and customer satisfaction.
- Develop project plans with partners, including data changes and specifications, system test plans, user and training documentation.
- Deliver fulfilment of promotional credits and rewards to customers and provide reporting to stakeholders.
- Collaborate with partners, including legal, compliance, IT, store operations, and third-party providers.
The successful candidate will be responsible for ensuring business processes are properly documented, customer data is accurate, and loyalty program terms and conditions are met.
About You- Strong retail experience with empathy for how changes impact loyalty.
- Skilled SQL developer with ability to query complex databases.
- Strong analytical skills with attention to detail and accuracy.
- Ability to develop business process skills to recommend changes and outline impacts.
- Experienced user of Microsoft Office applications.
- Highly organised and process-oriented.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and driving business growth. If you have strong analytical and problem-solving skills, we encourage you to apply.
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