Front Office Team Lead
2 weeks ago
Unlock a rewarding career as a Front Office Team Lead at Oaks Gelong Suites, where you'll drive exceptional customer experiences and lead a dynamic team.
About the RoleAs a seasoned Duty Manager, you'll be responsible for leading our Front Office team to deliver outstanding guest welcoming experiences. You'll meet and greet guests, ensure seamless check-ins, and provide professional support to your team members.
Key Responsibilities- Lead the Front Office team to achieve exceptional customer satisfaction ratings
- Develop and implement effective strategies to enhance the guest experience
- Maintain accurate records and reports to ensure seamless operations
- Foster a positive and inclusive team culture that drives employee engagement and retention
- Collaborate with the Hotel Manager to achieve business objectives and goals
To succeed in this role, you'll need:
- Minimum 2+ years of experience in a supervisory role within a hotel environment
- Exceptional leadership and communication skills, with the ability to motivate and empower a diverse team
- Strong analytical and problem-solving skills, with the ability to adapt to changing situations
- A passion for delivering exceptional customer service and driving business results
We offer a competitive salary range of $75,000 - $80,000 per annum, plus additional benefits including:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- Access to Minor Hotels ANZ paid parental leave benefits
- 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave, including Birthday and Study leave
- Educational Financial support may be available to those who undertake development relevant to the company's business requirements
Oaks Hotels & Resorts is committed to creating a positive and supportive work environment that values diversity, inclusion, and employee well-being.
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