Front Office Team Lead

2 weeks ago


Geelong, Victoria, Australia Oaks Hotels Full time

Unlock a rewarding career as a Front Office Team Lead at Oaks Gelong Suites, where you'll drive exceptional customer experiences and lead a dynamic team.

About the Role

As a seasoned Duty Manager, you'll be responsible for leading our Front Office team to deliver outstanding guest welcoming experiences. You'll meet and greet guests, ensure seamless check-ins, and provide professional support to your team members.

Key Responsibilities
  • Lead the Front Office team to achieve exceptional customer satisfaction ratings
  • Develop and implement effective strategies to enhance the guest experience
  • Maintain accurate records and reports to ensure seamless operations
  • Foster a positive and inclusive team culture that drives employee engagement and retention
  • Collaborate with the Hotel Manager to achieve business objectives and goals
Requirements

To succeed in this role, you'll need:

  • Minimum 2+ years of experience in a supervisory role within a hotel environment
  • Exceptional leadership and communication skills, with the ability to motivate and empower a diverse team
  • Strong analytical and problem-solving skills, with the ability to adapt to changing situations
  • A passion for delivering exceptional customer service and driving business results
What We Offer

We offer a competitive salary range of $75,000 - $80,000 per annum, plus additional benefits including:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave, including Birthday and Study leave
  • Educational Financial support may be available to those who undertake development relevant to the company's business requirements

Oaks Hotels & Resorts is committed to creating a positive and supportive work environment that values diversity, inclusion, and employee well-being.



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