Mission Driven Cyber Security Specialist

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our technology function, you will be responsible for providing high-quality technical support to our teams and users.

Your primary duties will include:

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• Providing first-line technical support for our core SaaS platforms and productivity suite.\
• Diagnosing and resolving technical issues related to desktop hardware, software applications, and network connectivity.\
• Managing support requests through our ticketing system and ensuring timely resolution.\
• Installing, configuring, and maintaining user hardware, software, and system access in a remote environment.\
• Collaborating with the Technical Capability Lead and other teams to identify opportunities for system improvements and assist in the evaluation and implementation of new technologies.\
• Staying updated on new product features, emerging technologies, and industry trends to provide informed and effective support.\
• Developing and maintaining clear, comprehensive user documentation, knowledge base articles, and internal training materials to empower staff.\
• Contribution to the technical onboarding of new team members, ensuring they have the tools and knowledge to succeed from day one.\
• Identifying and implementing process improvements and automation opportunities to increase operational efficiency.\
• Administering and developing a CRM system, including process mapping and building logic-based workflows to automate and streamline business processes.\
• Assisting in the administration of a Mobile Device Management (MDM) platform for managing a fleet of devices in an enterprise environment.\
• Implementing and enforcing robust security measures to protect against malicious cyber acts and ensure the cyber resilience and continuity of Australia's Critical Infrastructure.\
• Participating in regular meetings and updates with the Technical Capability Lead and other teams to discuss ongoing projects, share knowledge, and address any challenges or concerns.\
• Engaging with stakeholders to gather feedback and suggestions for improving the effectiveness of the technical support function and overall service delivery.\
• Supporting the development of strategic plans and initiatives aimed at enhancing Australia's national cyber resilience and sovereignty.

As a Technical Support Specialist, you will have the opportunity to work collaboratively with a talented team of professionals to deliver exceptional technical support services and contribute to the enhancement of Australia's national cyber resilience. You will be an integral part of our mission-driven organization, leveraging your technical expertise to make a meaningful impact on the security and resilience of Australia's Critical Infrastructure.

We welcome applications from highly motivated individuals who possess the necessary skills, qualifications, and experience to excel in this challenging and rewarding role.

Key Qualifications and Skills:

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• Approximately 2-3 years of experience in a technical support, helpdesk, or systems administration role.\
• Demonstrated experience in the administration of SaaS platforms, including but not limited to productivity suites, enterprise messaging platforms, and project management suites.\
• Experience with Identity and Access Management (IAM) and Single Sign-On (SSO) solutions, including hands-on administration of Identity-as-a-Service (IDaaS platforms.\
• Proven experience administering and developing a CRM system, with a focus on creating and managing logic-based workflows.\
• Hands-on experience with a Mobile Device Management (MDM) platform for administering a fleet of devices in an enterprise environment.\
• Strong problem-solving skills and the ability to think critically under pressure to diagnose and resolve technical issues efficiently.\
• Strong verbal and written communication skills, with the ability to explain complex technical concepts to non-technical colleagues.\
• An ability to work autonomously in a fast-paced, fully remote environment.\
• Basic knowledge of common scripting languages for automation.\
• Familiarity with low-code/no-code workflow automation platforms.\
• A basic understanding of cloud platforms.\
• Ability to obtain and maintain a security clearance, which includes passing a national police background check.

Benefits:

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• Opportunity to work with a talented team of professionals dedicated to delivering exceptional technical support services.\
• Chance to contribute to the enhancement of Australia's national cyber resilience and sovereignty.\
• Professional growth and development opportunities in a dynamic and innovative environment.\
• Competitive compensation package and benefits.\
• Flexible working arrangements and a supportive work environment.\
• Opportunity to engage in regular training and professional development activities.

What We Offer:

We offer a competitive compensation package and benefits, including flexible working arrangements and a supportive work environment. Our organization is committed to the development of its employees and offers regular training and professional development opportunities. We value diversity and inclusion and strive to create an inclusive environment for all employees.

How to Apply:

To apply for this exciting opportunity, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications. We look forward to receiving your application and welcoming you to our team.