
Contact Centre Professional
1 week ago
This is an exciting opportunity to join our Client Solution Team, working closely with clients and providing top-notch customer service delivery. The role would best suit someone with a background in employment services or experience working in a contact centre environment looking to enter the industry.
- Delivering customer service through remote servicing, quality assessments, and remote appointments
- Providing proactive assistance to clients, encouraging them to find their own employment opportunities
- Engaging with clients via phone calls, messages, and local team collaboration for administrative tasks
The successful candidate will be the first point of contact for our clients, handling various tasks such as:
- Responding to client inquiries and resolving issues promptly
- Building rapport with clients through effective communication and problem-solving skills
- Meeting customer service targets and requirements
To excel in this role, you'll need:
- Excellent communication and interpersonal skills
- A customer-focused approach, ensuring client satisfaction and loyalty
- Ability to manage challenging situations and adapt to changing circumstances
We're committed to supporting your career growth and well-being through:
- Ongoing training and development opportunities
- Incentive and Rewards Program participation
- A supportive work environment that prioritizes your health and wellbeing
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