Contact Centre Professional

1 week ago


Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $70,000
Contact Centre Role Opportunity

This is an exciting opportunity to join our Client Solution Team, working closely with clients and providing top-notch customer service delivery. The role would best suit someone with a background in employment services or experience working in a contact centre environment looking to enter the industry.

  • Delivering customer service through remote servicing, quality assessments, and remote appointments
  • Providing proactive assistance to clients, encouraging them to find their own employment opportunities
  • Engaging with clients via phone calls, messages, and local team collaboration for administrative tasks
Key Responsibilities:

The successful candidate will be the first point of contact for our clients, handling various tasks such as:

  1. Responding to client inquiries and resolving issues promptly
  2. Building rapport with clients through effective communication and problem-solving skills
  3. Meeting customer service targets and requirements
Required Skills and Qualifications:

To excel in this role, you'll need:

  • Excellent communication and interpersonal skills
  • A customer-focused approach, ensuring client satisfaction and loyalty
  • Ability to manage challenging situations and adapt to changing circumstances
What We Offer:

We're committed to supporting your career growth and well-being through:

  • Ongoing training and development opportunities
  • Incentive and Rewards Program participation
  • A supportive work environment that prioritizes your health and wellbeing


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