Brisbane SAP Customer Success Manager

3 days ago

Brisbane, Queensland, Australia beBeeSenior Full time $95,000 - $125,000
Senior Customer Success Manager Role

We are seeking an experienced Senior Customer Success Manager to join our team in Brisbane. This role will be responsible for ensuring the long-term success of our Queensland customers with their SAP solutions.

As a key member of our customer success team, you will work closely with clients post-implementation to drive adoption, satisfaction, and growth while contributing strategically to our regional presence.

Key Responsibilities:
  • Work from home, with travel required to customer sites across Brisbane and the broader Queensland region
  • Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
  • Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
  • Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
  • Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
  • Act as a trusted advisor, helping customers navigate transformational change and optimize their SAP environments
  • Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
  • Build deep relationships with key decision-makers and stakeholders across customer organisations
  • Advocate for customer needs internally, contributing to product and service improvements
  • Meet or exceed goals for customer satisfaction, retention, and portfolio growth
Requirements:
  • Relevant tertiary qualifications in a technical, business, or software-related field
  • Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
  • Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
  • Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
  • Experience working in a fast-paced, customer-centric, and multi-cultural environment
  • Knowledge of cloud computing and emerging enterprise technologies
  • Exceptional written and verbal communication skills in English
  • Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
  • Self-motivated and highly organized, with a strong sense of ownership and ability to manage competing priorities
  • Innovative mindset with a focus on improving processes and delivering scalable success
Benefits:
  • Opportunity to work hands-on with SAP's newest technologies
  • Competitive remuneration package and company-provided laptop
  • Flexible work-life balance and supportive work environment

This is a fantastic opportunity to work with a hands-on team and top talent, focusing on building our presence in Queensland.

Our organization values diversity and inclusivity, providing a safe and respectful environment for staff free from discrimination, bullying, and harassment.

Seniority level:
  • Director
Employment type:
  • Full-time
Job function:
  • Customer Service
Industries:
  • IT Services and IT Consulting

  • SAP Customer Success Manager – Brisbane

    1 week ago

    Brisbane, Queensland, Australia DyFlex Solutions Full time $90,000 - $120,000 per year

    Customer Success Manager – SAP Solutions | Brisbane (Remote + Travel)Join DyFlex, an award-winning SAP Platinum Partner, and help Queensland-based customers maximise the value of their SAP investments.About DyFlex SolutionsDyFlex is an established SAP Platinum Partner with offices across Australia. We deliver fit-for-purpose SAP solutions across greenfield...

  • SAP Customer Success Manager – Brisbane

    1 week ago

    Brisbane, Queensland, Australia Dyflex Solutions Full time $90,000 - $120,000 per year

    DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in SAP expertise, delivering fit-for-purpose solutions across greenfield and brownfield implementations, change management, and ongoing AMS services. Recently, we were awarded Partner of the Year for SAP S/4HANA Cloud, public edition ANZ and the SAP...

  • Sap Customer Success Manager

    5 days ago

    Brisbane, Queensland, Australia Dyflex Solutions Full time

    **DyFlex is an established SAP Platinum Partner with offices across Australia.** We are recognised as a leader in SAP expertise, delivering fit-for-purpose solutions across greenfield and brownfield implementations, change management, and ongoing AMS services. Recently, we were awarded _Partner of the Year for SAP S/4HANA Cloud, public edition ANZ_ and the...

  • Star (Student Training And Rotation) Program Intern - Brisbane

    1 day ago

    Brisbane, Queensland, Australia Sap Full time

    **We help the world run better**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SCM COE

    3 days ago

    Brisbane, Queensland, Australia SAP Full time

    OverviewSCM COE - EAM/FSM Senior Consultant at SAP. The Digital Supply Chain Practice of SAP Australia & New Zealand is expanding by establishing a Supply Chain Management (SCM) Centre of Excellence (CoE). The CoE guides major customers through their journey to SAP Business Suite with proven strategy, expert delivery, and scalable, lasting impact. The...

  • SCM COE

    4 days ago

    Brisbane, Queensland, Australia SAP Full time

    OverviewSCM COE - EAM/FSM Senior Consultant at SAP. The Digital Supply Chain Practice of SAP Australia & New Zealand is expanding by establishing a Supply Chain Management (SCM) Centre of Excellence (CoE). The CoE guides major customers through their journey to SAP Business Suite with proven strategy, expert delivery, and scalable, lasting impact. The...

  • Scm Coe

    2 days ago

    Brisbane, Queensland, Australia Sap Full time

    OverviewSCM COE - EAM Solution Architect (Mining) at SAP. The Digital Supply Chain Practice of SAP Australia & New Zealand is expanding by establishing a Supply Chain Management (SCM) Centre of Excellence (CoE). The CoE guides major customers through their journey to SAP Business Suite with strategy, delivery, and lasting impact. The successful candidate...

  • SAP Project Manager

    2 weeks ago

    Brisbane, Queensland, Australia Peoplebank Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About the role : The Technical Project Manager is responsible for leading the planning, coordination, and execution of SAP S/4HANA technical delivery, ensuring a structured and risk-mitigated transition from legacy systems within the SAP Activate...

  • SCM COE

    4 days ago

    Brisbane, Queensland, Australia SAP Full time

    OverviewSCM COE - EAM/SSAM Senior Consultant role at SAP. The Digital Supply Chain Practice of SAP Australia & New Zealand is expanding by establishing a Supply Chain Management (SCM) Centre of Excellence (CoE). The CoE's purpose is to guide major customers through their journey to SAP Business Suite—with proven strategy, expert delivery, and scalable,...

  • SCM COE

    4 days ago

    Brisbane, Queensland, Australia SAP Full time

    OverviewSCM COE - EAM/SSAM Senior Consultant role at SAP. The Digital Supply Chain Practice of SAP Australia & New Zealand is expanding by establishing a Supply Chain Management (SCM) Centre of Excellence (CoE). The CoE's purpose is to guide major customers through their journey to SAP Business Suite—with proven strategy, expert delivery, and scalable,...