E-commerce Business Operations Specialist

1 day ago


Melbourne, Victoria, Australia Catch Full time

Catch.com.au, an Australian owned and operated online retailer, is seeking a skilled Business Analyst (Customer Service) to join their team in Melbourne.

The ideal candidate will have a strong background in e-commerce, retail or supply chain, with experience in customer service or analytics. A tertiary qualification in a relevant field is also required.

This role is a fantastic opportunity to work with a dynamic team and contribute to the delivery of exceptional customer service in a timely and professional manner. As a Business Analyst (Customer Service), you will assist the Continuous Improvement Manager to drive business outcomes and improve the overall customer experience.

Key responsibilities include interacting with customers to support continuous improvement initiatives, managing project-related customer cases and calls, and supporting the overall customer service KPIs. You will also be responsible for developing an in-depth understanding of end-to-end customer experience processes, using data and analytics to improve the customer service experience, and driving the delivery of initiatives.

A successful candidate will have strong presentation and stakeholder management skills, as well as a high-level understanding of process and conflict resolution. They will also be human-focused, build relationships within the team and the business, and be proactive in solving problems ahead of time.

In return for your hard work and dedication, you can expect a competitive salary of $80,000 - $110,000 per annum, depending on experience, plus a range of benefits including flexibility, extended parental leave, and paid volunteer leave.

Catch offers a fun, challenging and uniquely different place to work, with a modern and open office space located conveniently in Melbourne. As part of the Wesfarmers Group, Catch has access to a range of benefits and opportunities for career growth and development.



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