Desktop Support Lead

2 days ago

Sydney, New South Wales, Australia beBeeDesktop Full time $89,999 - $119,999

Job Title:

We are seeking a highly skilled Desktop Support professional to lead our site operations and enhance site functionality. The ideal candidate is personable, passionate about problem-solving with technology, and enjoys daily interaction.

Key responsibilities include resolving device issues, prioritizing customer satisfaction, and providing user training. Strong customer rapport is crucial for success.

  • Manage IT service delivery, taking ownership of day-to-day technology issues and engaging with client site leadership to keep them informed.
  • Build personable relationships with end-users, seeking feedback and continuously improving service.
  • Present monthly IT operations reports and ensure documentation, processes, and procedures are always up to date.
  • Identify gaps where no process exists and collaborate with colleagues to design and implement improvements.
  • Support IT operations across offices, including meeting room technology checks, event technology, new office/AV/Internet setups, and hardware/software management.
  • Manage IT hardware ordering, software licensing, and quote approvals in consultation with relevant teams.
  • Partner with People & Culture to deliver end-to-end employee technology lifecycle, from onboarding and workstation setup to offboarding.
  • Mentor junior team members and assist the Operations team with IT-related projects and initiatives.

Requirements:

The successful candidate will have previous experience in a Desktop Support role, strong network knowledge, Windows 10 and 11 knowledge, experience with Remote Desktop Servers, SharePoint, Windows Server 2016/2019, presenting reports and issues to management, positive mindset with a 'can do' attitude, willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors, A/V Hardware and Systems experience, good verbal and written communication skills.

Benefits:

This is an excellent opportunity to work with a leading organization and contribute to the success of our IT operations. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

About Us:

We are a dynamic and forward-thinking organization that values innovation and excellence. We are committed to delivering exceptional results and making a positive impact on our customers and stakeholders.

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