Customer Experience Specialist
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant in one of our 140+ dusk stores across Australia and New Zealand.
This is an exciting opportunity to ignite joy in every customer who walks through our doors by delivering exceptional experiences and helping us achieve our glowing goals.
Key Responsibilities:
- Provide outstanding customer service, ensuring customers leave the store with a positive experience.
- Achieve key performance indicators (KPIs) to ensure store success and contribute to our overall business objectives.
- Create visually appealing store displays and maintain a high standard of visual merchandising.
- Become knowledgeable about our candles and homeware products, sharing your expertise with customers to enhance their shopping experience.
- Maintain a safe and welcoming environment for customers and colleagues alike.
- Collaborate with your team to create a harmonious work environment and drive business results.
About You:
- You have a passion for exceeding customer expectations and creating unforgettable experiences.
- You thrive in a team environment, embracing the power of unity and cooperation.
- You possess a can-do attitude, always ready to go the extra mile to deliver exceptional results.
- You are committed to continuous improvement and eager to learn and grow like a budding flame.
- You bring energy, positivity, and a spark of fun to your work, making every customer interaction a delightful experience.
Benefits:
- You'll enjoy a generous team member discount on our range of candles and homewares, allowing you to illuminate your home and share the light with loved ones.
- Participate in our monthly bonus program, igniting your passion further and motivating you to strive for excellence.
- Nurture your growth and development within a supportive environment that fosters learning and collaboration.
- 'Start here, go anywhere' – We believe in providing an environment where your career can shine as brightly as a well-lit candle.
Our ideal candidate is someone who infuses their love for candles with exceptional customer service skills, making this a perfect opportunity to shine.
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