Senior Veterinary Operations Manager

5 days ago

Brisbane, Queensland, Australia beBeePracticeManager Full time $145,606 - $153,869

As a practice manager, you will play a pivotal role in the success of our veterinary operations. Your primary responsibility will be to oversee the business and operational aspects of multiple clinics, ensuring seamless delivery of high-quality patient care and exceptional customer service.

About the Role
  • Oversee all operational and personnel matters within the clinic, including communications, procedures, and business services.
  • Lead on employee matters, including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training, and development.
  • Be highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
  • Manage the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
  • Lead on work health and safety compliance, facilities and maintenance, assets and equipment, and cleaning and presentation standards.
  • Work closely with Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction and decisions of the clinic.
  • Work closely with Regional Management to champion change, improve clinic performance, drive client engagement, and create high-performing service environments.
About You
  • You should have at least 2 years of experience in a practice leadership or head nurse role in a veterinary or animal-related field.
  • A commitment to high standards of service excellence and clinical care is essential.
  • Experience with practice management systems or appointment book management skills and computer confidence are advantageous.
  • Strong problem-solving, decision-making, and organisational skills are required.
  • A good understanding of people and employment obligations is necessary.
  • A good knowledge of workplace health and safety regulations is required.
  • Experience or interest in change champion and project management is desirable.

We are seeking a genuine, warm, and supportive leader who enjoys caring for people who care for animals. If you're passionate about delivering exceptional results and creating a positive work environment, we'd love to hear from you.

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