Retail Operations Manager

3 days ago

Caloundra, Australia Coles Full time
About the Role

We're seeking a highly skilled and experienced Retail Leader to join our Coles Supermarket Online Department in Caloundra. As a key member of our team, you'll be responsible for the day-to-day running of the online department, ensuring seamless customer experiences and driving sales growth.

Key Responsibilities:

  • Lead a team of Personal Shoppers to select and pack online grocery orders efficiently and effectively
  • Collaborate with the Store Manager to achieve sales targets, manage costs, and optimize rostering
  • Ensure Coles' visual merchandising, safety, compliance, and stock management standards are consistently met
  • Develop and maintain a customer-obsessed culture, recognizing and celebrating team successes

About You:

  • Proven leadership experience with a track record of coaching and developing high-performing teams
  • Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues
  • Ability to work collaboratively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

At Coles, we're committed to creating a workplace that's inclusive, respectful, and safe for all team members. We welcome applications from diverse candidates and are an equal opportunity employer.

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