Telecommunications Industry Ombudsman Service Enhancement Specialist

Job OverviewThe Telecommunications Industry Ombudsman (TIO) is committed to fostering a diverse workplace where everyone feels safe and included.We are seeking a highly skilled and experienced professional to lead the development and oversight of our User, Service, and Customer Excellence vision within Operational Excellence.This role will involve actively...

User and Service Excellence and Optimisation Partner Posted: 18/12/2024 Closing Date: 05/01/2025 Job Type: Permanent - Full Time Job Category: Quality Assurance & Safety At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair...

User and Service Excellence and Optimisation Partner Posted: 18/12/2024 Closing Date: 05/01/2025 Job Type: Permanent - Full Time Job Category: Quality Assurance & Safety At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included. The TIO's vision is for...

As a Service Experience and Operational Excellence Manager at the Telecommunications Industry Ombudsman, you will contribute to the success of our Operational Excellence Team. Your primary responsibilities will include leading the Quality, Insights, and Service and Escalated Complaints function, enhancing user experience, and promoting a culture of...

About UsThe Telecommunications Industry Ombudsman (TIO) is a respected organization committed to resolving complaints and promoting fairness in the telecommunications industry.We strive to create a workplace culture that values diversity, inclusion, and respect, where everyone feels safe and included.As Customer Service Excellence Lead, you will lead the...

At the Telecommunications Industry Ombudsman, we strive to foster a diverse and inclusive workplace culture where every individual feels valued and supported.The TIO's vision is to create a fair and accessible communications market for Australia. Our mission is to connect people, build trust, and deliver fairness in this dynamic sector.This role as Director...

The Telecommunications Industry Ombudsman (TIO) is seeking a highly skilled professional to join our team as a Quality Assurance and Service Excellence Lead. As part of our Operational Excellence Group, you will play a crucial role in driving positive change and ensuring the delivery of our vision for a fair and accessible communications market.In this role,...

The Telecommunications Industry Ombudsman is seeking an experienced professional to join our Operational Excellence Group as an Operational Excellence and User Advocacy Director. In this role, you will lead the development and oversight of our user, service, and customer excellence vision, drive positive change, and ensure the delivery of our vision for a...

At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included.The TIO's vision is for a fair and accessible communications market for Australia.We are connecting people, building trust and delivering fairness.Within this role as Head of Operations, you'll...

At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included. The TIO's vision is for a fair and accessible communications market for Australia. We are connecting people, building trust and delivering fairness. Within this role as Head of Operations, you'll...

Company OverviewThe Telecommunications Industry Ombudsman (TIO) is a leading organization dedicated to resolving complaints and promoting fairness in the telecommunications industry.Our vision is to deliver exceptional customer service and resolve complaints efficiently, while fostering a culture of inclusivity and respect.As Complaint Resolution Manager,...

The Telecommunications Industry Ombudsman is dedicated to resolving complaints fairly and driving improvement in the communications sector. As Information Management Partner, you will play a key role in supporting this mission.Key Skills and QualificationsTo be successful in this role, you will need:Tertiary qualification in a relevant field or extensive...

The Telecommunications Industry Ombudsman is committed to fostering a diverse workplace where everyone feels safe and included. Our vision is for a fair and accessible communications market for Australia.Job DescriptionIn this role as Information Management Partner, you will support the Operational Excellence function by managing the TIO's information...

Key ResponsibilitiesThis exciting opportunity will see you take on the following key responsibilities:Leading the Quality, Insights, and Service and Escalated Complaints function.Developing and implementing strategies to enhance user experience and deliver business excellence.Fostering a culture of continuous improvement and collaboration within the team.To...

We are seeking an experienced professional to join our team as Information Management Partner. In this role, you will be responsible for managing the TIO's information management ecosystem.Key ResponsibilitiesYour primary duties will include:Assessing stakeholder needs and developing strategies to meet those needsCreating, sharing, and managing information...

About the RoleWe are looking for a motivated and results-driven individual to join our Operational Excellence Team as a Service and Operational Efficiency Partner.Your primary responsibilities will include:Leveraging your leadership skills to drive positive change and success.Developing and overseeing processes to enhance user experience and deliver business...

Job DescriptionIn this key leadership role, you will lead the Operational Excellence team in delivering exceptional customer service and resolving complaints efficiently. Your expertise in operational management and ability to make sound decisions will be essential in driving business outcomes.As Head of Operations and Strategy, you will develop and...

Senior Talent Acquisition Lead OpportunityMotorola Solutions is seeking an experienced and skilled Entry Level Telecommunications Specialist to join our team.Job OverviewThis role is part of our graduate program, designed to equip recent graduates with the skills and knowledge required to excel in a career in telecommunications. As a member of our team, you...

About the RoleWe are seeking a skilled professional to join our Operational Excellence team as Operational Excellence Director. In this role, you will be responsible for managing the end-to-end complaint handling process, ensuring effective resource allocation and stakeholder engagement.You will report to the Executive General Manager of Operational...

We are seeking a collaborative and influential professional to join our team as Information Management Partner. In this role, you will be responsible for developing and managing the Information Architecture for Operational Excellence.Key ResponsibilitiesYour primary duties will include:Developing and implementing strategies to meet stakeholder...