Product Specialist

4 weeks ago


Saint Leonards, Victoria, Australia TOMRA Full time
Job Overview

About the Role:

The Product Expert will serve as the local technical expert for TOMRA's reverse vending products, interfacing with partners, customers, technicians, and system users. This role will act as the conduit between TOMRA Collection Australia (TCA) and TOMRA's global head office in Norway.

Key Responsibilities:

  • Develop a comprehensive understanding of TOMRA's product portfolio
  • Analyze data gathered from installed machines, report, and follow up on performance
  • Suggest, develop, test, and implement performance-improving actions
  • Act as the escalation point for technical queries or requests regarding TOMRA's RVMs and resolve technical issues
  • Perform software and hardware testing
  • Create and maintain training material and product documentation
  • Deliver training to technicians, field teams, and service center operators
  • Develop market-specific solutions for equipment/RVMs
  • Lead projects for TCA
  • Support machine installation and deployment processes

Requirements:

  • Engineering degree majoring in Mechatronic, Mechanical, or Electrical preferred
  • Strong data analysis capabilities
  • Strong ability to communicate clearly with internal and external stakeholders
  • Solution and result-driven
  • Ability to learn and adapt new concepts
  • Previous hands-on or field experience preferred
  • Proven experience developing products or system improvements

Additional Information:

TOMRA is a leading provider of reverse vending solutions. If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.


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