Business Data Insights Specialist

1 week ago


Australia RingCentral Full time

About RingCentral

RingCentral is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. Our platform empowers employees to work from anywhere, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction.

Job Summary

We are seeking a highly skilled Business Data Insights Specialist to join our Digital Operations department. The ideal candidate will be someone who loves to problem solve in a collaborative setting, take on big challenges, work with non-technical business partners, and tell stories using data. This position will be focused on sales metrics.

Key Responsibilities

  • Apply data analysis tools and techniques to provide insights and actionable recommendations for the business.
  • Create and maintain KPI data sets.
  • Design, develop, produce, and test reports & dashboards through Tableau, and/or other Enterprise-level reporting tools.
  • Present findings and recommendations to various levels of the business, including Executive Leadership.
  • Interpret and apply data in highly complex analyses and explain findings to business audiences to improve products and processes.
  • Document projects including business objectives, data gathering and processing, leading approaches, final algorithm, detailed set of results, and analytical metrics.
  • Design, build, and automate key findings into visualizations that tell a story.

Requirements

  • Bachelor's degree and 5-10 years experience in a professional environment.
  • At least 2 years of experience working with, and presenting, SaaS and/or Telco sales data.
  • Proficiency in one or many analytics languages like SQL/python/R/Spark etc.
  • Experience with Python in a data analysis capacity is preferred but not required.
  • 3+ years experience in using SQL (Impala and MYSQL will be used) is required.
  • 3+ years experience in Tableau visualization is required.
  • Advanced knowledge of data structure and the Query API.
  • Experience in performing analyses, interpreting data, and presenting findings to business audiences.
  • Experience presenting to all levels of an organization.

What We Offer

  • Comprehensive HMO package (medical and dental).
  • Quarterly Performance Bonus.
  • Employee Assistance and Wellness Programs.


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