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Customer Experience Advocate

1 week ago

Darwin, Northern Territory, Australia QBE Europe Full time

We currently have a permanent full-time opportunity to join our team as a Customer Experience Advocate. In this role, you will be responsible for taking pride in delivering an exceptional customer experience at every touchpoint.

As a Customer Experience Advocate, you will take ownership of delivering an exceptional customer experience while working in a fast-paced and dynamic environment.

  • You will need to communicate effectively with stakeholders through case conferencing, claims reviews, and on-site visits.
  • The ability to build and maintain strong relationships with customers.
  • Strong analytical thinking and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Previous experience in customer-facing roles is highly advantageous.