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Customer Experience Coordinator

2 weeks ago

Darwin, Northern Territory, Australia Terracorp Industries Full time
Key Responsibilities
  • Act as the primary point of contact for customer inquiries, providing timely and effective responses via phone, email, online, and in-person.
  • Provide administrative support to various business operations, including sales, purchases, quality assurance, work health safety, and production.
  • Maintain both the Customer Relationship Management system and company intranet, ensuring accuracy and up-to-date information.
  • Collaborate with colleagues to drive efficiency in logistics, sales support, and business operations, resulting in improved customer satisfaction and streamlined workflows.
Requirements
  • A proactive mindset with a passion for delivering exceptional customer service excellence.
  • Exceptional organizational and problem-solving skills, with the ability to multitask effectively and prioritize tasks accordingly.
  • Strong communication abilities, with experience engaging with customers and colleagues in a professional manner.
  • A commitment to continuous improvement, always seeking opportunities to enhance business processes and improve customer experiences.
  • Confidence with technology, CRM systems, and digital tools to enhance business processes and improve productivity.