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Systems Integration Specialist

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Melbourne, Victoria, Australia beBeeDeveloper Full time $135,000 - $162,000

Job Title: ServiceNow Developer

Job Description:

As a key member of the IT team, you will be responsible for designing, implementing, and configuring ServiceNow ITOM modules. This includes Discovery, Service Mapping, Event Management, and Orchestration.

Develop and manage Service Portal components to ensure a seamless user experience for stakeholders and IT teams.

Ensure optimal performance and functionality of ITOM processes across the ServiceNow platform.

Collaborate with ITSM (IT Service Management), development, and infrastructure teams to align ITOM with business objectives and workflows.

Develop and execute integration plans to link ITOM with external systems, tools, and environments.

Provide technical expertise for troubleshooting, resolving issues, and optimizing the ITOM processes.

Lead and support ServiceNow ITOM-related upgrades, enhancements, and patches.

Design automation workflows for IT operations and improve operational efficiency.

Create and manage custom workflows within the Service Portal to improve IT self-service capabilities.

Required Skills and Qualifications:
  • ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist (ITOM) certification.
  • Experience with integrating ServiceNow ITOM with third-party tools or platforms.
  • Familiarity with Cloud environments and integrating with ServiceNow.
  • Experience with ServiceNow performance tuning and optimization.
  • Strong understanding of network and infrastructure operations, including monitoring tools and processes.
Benefits:

This role offers opportunities for professional growth and development in a dynamic and innovative environment.

Work with a talented team of professionals who are passionate about delivering exceptional results.

Enjoy a collaborative and supportive work environment that fosters open communication and teamwork.