Senior E-commerce Solutions Leader

7 days ago

Sydney, New South Wales, Australia beBeecommerceoperationsmanager Full time $100,000 - $150,000

Our business seeks a strategic Commerce Operations Manager to lead our team of experts in delivering innovative, end-to-end solutions for e-commerce clients.

We require someone with 5+ years of experience in the delivery of critical, 24/7 e-commerce operations or digital product management, and a proven track record of driving service adoption and increasing business revenue through growing client accounts.

The successful candidate will have a deep understanding of technology operations in eCommerce/digital solutions, as well as strong experience with monitoring tools, best practice implementation, and leveraging insights to deliver high-impact services.

This is a leadership role that requires exceptional communication skills, strong interpersonal and collaboration skills, and the ability to manage escalations confidently interacting with all management levels.

We are seeking someone who can drive operational reviews to deliver value-added insights, strengthen relationships, and engagement with the service.

Key Responsibilities:
  • Establish yourself as the SME for CommerceOps and champion innovation and technology/process improvements.
  • Lead the positioning of CommerceOps in pre-sales activity and tailor service propositions for prospects.
  • Work closely with Client Success teams and act as a strategic partner to clients to identify opportunities to increase CommerceOps service adoption and engagement.
  • Help define and refine the CommerceOps roadmap (including tooling, automation initiatives, and the continued embedding of AI).
Essential Skills & Experience:
  • Bachelor's degree or equivalent in a relevant field.
  • Strong experience with monitoring tools, best practice implementation, and leveraging insights to deliver high-impact services.
  • Exceptional communication skills (both oral and written).
  • Strong interpersonal and collaboration skills.
  • Experience managing escalations and confidently interacting with all management levels.
Benefits:

We offer a competitive salary and benefits package, along with opportunities for professional growth and development.

What We Offer:

As a member of our team, you will have the opportunity to work on challenging projects, develop your skills and expertise, and contribute to the success of our business.

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