High Pressure Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $150,000

We are seeking a seasoned Support Escalation Manager to join our team.

The ideal candidate will have exceptional interpersonal, written, and verbal communication skills, with the ability to effectively manage internal and external resources to resolve complex issues.

This role is perfect for someone who thrives in high-pressure situations, can work independently, and collaborates well with cross-functional teams.

The Support Escalation Manager will be responsible for:

  • Managing critical situations across all technologies
  • Meeting customer needs by leveraging internal and external resources
  • Communicating effectively with all parties involved

To succeed in this role, you should have:

  • A strong understanding of ITIL and project management principles
  • Proficiency in spoken and written English
  • Experience in the technology industry, customer service, or related fields

Beyond technical expertise, we value professionals who embody our core values: respect, integrity, and accountability. If you're passionate about delivering exceptional customer experiences and want to grow professionally, innovate to empower others, and collaborate to realize shared goals, we encourage you to apply.

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