
Senior IT Team Lead Opportunity
5 days ago
We are seeking a highly skilled Senior IT Team Lead to provide strategic leadership to our service desk team.
About the Role:The successful candidate will have at least 3 years of experience in a senior team lead or team leader role within an IT service desk environment.
Responsibilities include managing daily operations, mentoring staff, overseeing incident and request resolution, driving continuous improvement initiatives, and collaborating with internal teams and external partners to maintain high-quality services.
- Manage and develop high-performing teams
- Collaborate with internal teams and vendors to achieve business objectives
- Drive project delivery of improved service processes
Key Responsibilities
- Team Management
- Incident and Request Resolution
- Continuous Improvement
Benefits
This role offers opportunities for professional growth and development, collaboration with experienced professionals, and the chance to make a positive impact on our organization.
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