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ICT Manager

2 months ago


Brisbane, Queensland, Australia Energy and Water Ombudsman Queensland Full time
About the Role

We are seeking an experienced ICT Manager to join our team at Energy and Water Ombudsman Queensland. The successful candidate will be responsible for developing and implementing digital and IT strategies to support our business objectives.

Key Responsibilities
  1. Develop Digital and IT Strategies: Develop and implement digital and IT strategies to support EWOQ to meet new and emerging needs to service our customers and members.
  2. Lead Technical Solutions: Oversee and lead the design and implementation of technical solutions, ensuring alignment with best practices IM/ICT design and delivery frameworks.
  3. Manage IT Service Delivery Team: Manage and develop the IM and IT Service Delivery team, including capability and capacity management, coaching and professional development, needed to support effective delivery and optimal efficiency.
  4. Build Business Partnerships: Build and maintain strong business partnerships with key contracted service providers through excellent stakeholder management ensuring objectives are achieved, including strategic partner engagement.
  5. Information Security: Provide expert advice, lead, develop and maintain Information Security strategies, policies and systems to reflect industry standards. Be responsible for ensuring security policies and procedures are adhered to.
  6. Project Management: Organise, schedule and implement ICT tasks, projects and infrastructure to ensure Information Technology services meets the goals set out in EWOQ Strategic Plan.
  7. Technology Policy Development: Develop, implement and maintain Information Communication Technology policies, standards and procedures to meet the current and future needs of EWOQ.
  8. Compliance and Risk Management: Ensure compliance with relevant legislation, standards, policies and procedures and effective corporate governance in collaboration with the Executive Management Team.
  9. Performance Monitoring: Monitor and report on performance of systems and SLAs and continuously review and manage current and emerging risks with a clear focus on continuous improvement.
  10. Technical Expertise: Have strong expertise in managing telephony systems, CRM or case management systems, SharePoint together with a strong knowledge and experience in Microsoft 365 environment.

The successful candidate will have a strong understanding of the energy and water sector and be able to develop and implement strategies that meet the needs of our customers and members.