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Food and Beverage Operations Manager

2 months ago


Perth, Western Australia Hilton Worldwide, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Food and Beverage Operations Manager to join our team at Hilton Worldwide, Inc.

As a Food and Beverage Operations Manager, you will be responsible for overseeing the daily operations of all dining outlets within the hotel, ensuring efficiency and adherence to brand standards.

You will work closely with chefs and kitchen staff to ensure timely and high-quality food preparation and presentation, manage inventory, order supplies, and control costs to optimize profitability while maintaining quality.

Key Responsibilities:

  • Provide and maintain a safe, happy, and productive work environment
  • Work, health, and safety management

Operational Management

You will be responsible for:

  • Overseeing the daily operations of all dining outlets within the hotel, ensuring efficiency and adherence to brand standards.
  • Coordinating with chefs and kitchen staff to ensure timely and high-quality food preparation and presentation.
  • Managing inventory, ordering supplies, and controlling costs to optimize profitability while maintaining quality.

Guest Experience and Service Excellence

You will be responsible for:

  • Ensuring that guests receive exceptional service, addressing any complaints or issues promptly and effectively.
  • Implementing and maintaining high standards of customer service, training staff to meet these expectations.
  • Monitoring and responding to guest feedback to continuously improve the dining experience.

Team Management and Development

You will be responsible for:

  • Recruiting, training, and supervising restaurant and bar Team Members, fostering a positive work environment.
  • Scheduling shifts and managing staff performance, providing ongoing training and professional development opportunities.
  • Ensuring compliance with health and safety regulations, maintaining a clean and safe environment for both guests and employees.

About You

We are looking for someone with:

  • Approved Manager
  • Strong understanding of Liquor Act and WA legislations
  • Hospitality and supervisory experience
  • Strong communication and coordination skills
  • Positive team player, responsible, organized, and self-motivated
  • Patient, proactive, and ability to work under pressure
  • Enthusiastic and eager for knowledge, wanting to develop hotel/hospitality career