Customer Service Specialist

1 week ago

Toowoomba, Queensland, Australia beBeeCustomer Full time $50,000 - $55,000

Job Opportunity

We are seeking an experienced customer care professional to join our organization in Toowoomba, QLD.

About the Role

  • Deliver exceptional customer service through proactive communication and timely issue resolution.
  • Develop and maintain strong relationships with customers to ensure their ongoing satisfaction.
  • Stay up-to-date on new product ranges and services to effectively inform customers of relevant information.
  • Work collaboratively as part of a small team to achieve shared goals and objectives.

Key Responsibilities

  • Inform customers of new product range and services where applicable.
  • Understand customer's sales history and proactively identify requirements.
  • Ensure customer requests are actioned in a timely manner within allocated timeframes.
  • Take ownership in continuing and cultivating all customer interactions.

Requirements

  • Industry knowledge or experience in a high-volume call centre environment preferred but not essential.
  • Outstanding customer service skills and the ability to work unsupervised.
  • Clear verbal and written communication skills are necessary.
  • Applicants with an advanced understanding of Microsoft or Cloud based CRM programs.
  • A forward thinker who can think outside the box.

Selection Criteria

As an Indigenous-identified position, applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination Act).

How to Apply

Please submit your application to us. We look forward to hearing from you

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