Concierge

4 weeks ago


Brisbane, Queensland, Australia KPMG Australia Full time
Job Description

The Concierge plays a vital role in providing exceptional customer service to internal and external clients, ensuring a seamless and memorable experience. This includes meeting and greeting clients, responding to internal and external calls, and coordinating the allocation of meeting and function rooms, equipment, and catering.

Key Responsibilities:

  • Coordinate Concierge services to ensure timely and efficient completion of tasks and requests
  • Assist the Workplace Manager in reviewing and implementing new procedures
  • Develop and maintain stakeholder relationships and seek feedback to continually improve services
  • Manage daily reservations and room allocations
  • Meet and greet clients and provide a 5-star hospitality service
  • Assist with the provision of AV equipment and setup for meetings and events
  • Maintain a clean and tidy workplace and ensure meeting rooms are set to standards

Requirements:

  • Experience in hospitality or corporate concierge environment
  • Experience delivering 5-star customer service
  • Demonstrated high level of written and spoken communication
  • Desirable experience with Audio Visual equipment

About KPMG:

KPMG is a professional services firm with global reach and deep sector expertise. We work with clients across various industries to solve complex challenges, drive change, and enable growth. Our people are passionate, highly skilled, and collaborative, and we offer a range of benefits and opportunities for growth and development.


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